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The model is straightforward: your team works full-time from our managed office in Cebu IT Park, Philippines. You direct the work. We handle everything else.
This is not a BPO, a VA marketplace, or an EOR arrangement. Your team members are dedicated full-time employees, not shared agents, gig workers or independent contractors. They work in our Cebu IT Park office, under our supervision, on your work priorities.
You focus on running your business. We handle employment, infrastructure and administration for your offshore team.
Most teams are fully operational within 4 to 6 weeks.
We start with a 30-minute call to understand your business, the roles you need to fill, headcount requirements and working hours. We will tell you upfront whether your roles are a good fit for the Cebu model. If offshore back-office is not right for your situation, we will say so.
We work with you to define the job scope, required qualifications, key outputs and systems access needs. If you have existing SOPs, we review them. If not, we help you document the core tasks. Clear role definitions make recruitment faster and more accurate. If the brief changes, we adjust the sourcing and keep you updated on the timeline.
We advertise roles on JobStreet, SEEK Philippines and our local Cebu networks. We filter applicants against your requirements, run background checks and shortlist the top candidates. You receive a shortlist of typically 3 to 5 candidates with CVs and our assessment notes.
We run two online interview rounds, plus an optional final in-person interview at our Cebu office for senior roles. You approve the final hire. We make the offer, handle contract signing and complete Philippine pre-employment requirements including NBI clearance and medical checks.
Before the team member starts, we configure their company-managed desktop, install required software and establish VPN access to your systems. We set up email and communication tools. On their first day, they have a fully configured workstation ready.
Your offshore team starts working your business hours from our Cebu IT Park office. We handle day-to-day supervision, attendance, payroll and HR. You manage the work and priorities, and receive one all-inclusive invoice per month.
The recruitment stage in more detail, week by week, from role definition to your final hire.
Calibration call
We start with a call to understand the role, responsibilities, experience level and working hours. We document the job scope, required qualifications and systems access needed.
We source candidates
We advertise on JobStreet, SEEK and local networks. We typically generate a large applicant pool for back-office roles in Cebu IT Park.
We interview candidates
Each candidate goes through two online interviews and a final in-person interview at our Cebu IT Park office. We assess technical skills, English proficiency and role fit.
2 to 3 candidates per role
You receive a small, fully screened shortlist with our recommendation. You can lead the final selection or approve our recommended candidate.
Selecting your team member
We handle the hiring process, employment contract and onboarding paperwork. A 3-week replacement guarantee applies at no extra cost if the hire does not perform to standard.
We advertise on JobStreet, SEEK and local Cebu IT Park networks. Back-office roles in Cebu typically draw a strong applicant pool.
You receive 2 to 3 fully screened candidates per role with our recommendation. You lead or approve the final selection before any offer is made.
If a team member does not perform to the expected standard within the first 3 weeks, we replace them at no additional recruitment cost.
Day-to-day management stays with us so output does not drop.
We handle IT setup, system access and workstation configuration before your team member starts. Systems are tested and access verified before go-live.
Working hours, activity and output are tracked daily and reviewed by your team lead. Working hours are structured and monitored.
Payroll, government contributions and HR are handled by Plus Back Office. Office management, IT support and workstation maintenance are ongoing. Staff onboarding and offboarding is controlled.
Home-based arrangements usually rely on personal devices with limited oversight. This creates risks around data security, accountability and output consistency. Plus Back Office operates differently.
Your team works in a professional office environment with on-site managers present during working hours. Attendance is tracked, break times are managed and performance issues are escalated through a proper HR process. This is not possible with home-based workers spread across different locations.
A professional office environment removes the variability of home working. No unreliable personal internet connections. No domestic disruptions. No team member suddenly unavailable because of a power cut at home. Your team works consistent hours in a consistent environment.
All work is done on company-managed desktops connected to a secure office network with VPN, 2FA and disk encryption. There are no personal devices in the equation. Physical access to the office requires biometric authentication. CCTV covers the workspace. For businesses handling financial data, client records or commercially sensitive information, this matters. See our secure outsourcing and data security controls.
Office-based teams are easier to train, build culture with and manage. New starters have colleagues around them. Senior members can mentor junior ones. Team meetings happen in person. Over time, this builds a capable, cohesive team.
These are the questions we hear most often from CFOs and operations managers before they make a decision.
No. You remain the direct manager of your team's work priorities and output. The division of responsibility is clear: you own the work direction, we own the employment and operations. Most clients communicate with their Cebu team daily via the same tools they use with their in-house staff.
The Philippines operates on GMT+8, aligned with Australian business hours, with night shift available for US businesses. Your Cebu team joins your Slack, Teams or Google Chat. Video calls work the same as with any in-office or remote staff member. Most clients run a brief daily standup and communicate by message throughout the day.
All team members sign confidentiality agreements and data handling policies as part of their employment contracts. Work is performed on company-managed desktops with no personal device access to your systems. We recommend that businesses also have their offshore team members sign a data processing agreement aligned with their data protection obligations. Read about data security for offshore teams.
From discovery call to go-live, the typical timeline is 4 to 6 weeks. Recruitment takes 3 to 5 weeks. IT setup and pre-employment checks take approximately one week. The first two weeks on the job are a structured onboarding period. The speed depends primarily on how quickly you can brief the role, run interviews and approve the hire.
Plus Back Office charges a single monthly fee per team member. There are no hidden costs and no separate billing for HR, payroll, IT or facilities. Everything is included.
$1,350
Starting from
Per team member per month
2 staff
Minimum team size
Office-based, full-time
All-in
One monthly invoice
Salary, office, IT, HR, payroll
The monthly fee covers the team member's salary and statutory benefits, their office workspace in Cebu IT Park, company-managed desktop and all IT equipment, HR administration and payroll processing, and compliance with Philippine government requirements including SSS, PhilHealth and Pag-IBIG. See the full cost comparison.
For comparison, an equivalent local hire typically runs $4,500 to $7,000 per month all-in once payroll taxes, office and overhead are added. Figures are illustrative.
Common questions about how the Plus Back Office model works in practice.
Most roles are filled within 3 to 5 weeks. Onboarding including IT setup, system access and orientation typically takes a further 1 to 2 weeks. You can expect your team to be fully operational within 4 to 6 weeks of the discovery call.
Your team works from our managed office in Cebu IT Park under on-site supervision from Plus Back Office office managers. You direct the work priorities and deliverables. We handle attendance, HR matters and day-to-day operations in the Cebu office.
Yes. Your team uses whatever systems you use: Xero, QuickBooks, Salesforce, your ERP, your project management tools. We handle the secure setup on company-managed desktops. You grant the same access you would give any staff member.
Plus Back Office manages the employment relationship including performance management and, where necessary, replacement. We will work with you to address performance issues and initiate a replacement hire at no additional recruitment cost if a team member needs to be replaced within the first 3 weeks.
Yes. Your team member is a full-time dedicated employee, not a shared resource. They work exclusively on your business during your contracted hours. They are employed full-time with benefits and are not working for other clients.
The Philippines runs on GMT+8. Australian businesses get morning overlap and afternoon coverage; US businesses run a night shift, which is standard across the Philippine BPO industry.
Yes. Clients are welcome to visit our Cebu IT Park office. Cebu has an international airport with connections across the region.
Yes. Scaling up is straightforward: additional team members are recruited on the same 3 to 5 week process, then onboarded into your existing setup. Scaling down follows Philippine employment law with proper notice, and Plus Back Office handles the employment side. The minimum engagement remains 2 staff, so a team can flex above that as your needs change.
Book a 30-minute discovery call. We will scope your roles, give you an honest assessment of whether the Cebu model fits your business, and walk you through indicative pricing.