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Office-based offshore teams for property management companies, working from our managed office in Cebu IT Park, Philippines. Your team handles tenant administration, maintenance coordination, rent tracking and portfolio admin. From $1,350/month all-inclusive.
Your PM System
PropertyMe, Buildium and similar via secure access
Daily Output
Tenant and maintenance admin worked every business day
3-5 Weeks
Typical time to hire your property admin team
A dedicated offshore property management team carries the daily administration behind your portfolio. Tenant email, maintenance coordination, rent records and lease files are all handled in your property system and by email, so your property managers spend their time on inspections, owners and the calls that need someone local.
These are the highest-volume, most repeatable parts of property administration, and they are exactly what a supervised offshore team absorbs first while your managers keep the on-site and relationship work.
Routine tenant email and portal messages are handled, requests are acknowledged, templated notices and reminders are sent, and every exchange is logged against the tenancy so nothing slips. Complex or sensitive conversations are flagged straight to your property managers rather than dealt with offshore, keeping tenants looked after and records complete.
Incoming maintenance requests are logged, triaged by urgency, matched to approved contractors and tracked through to completion. The team chases updates and keeps both tenant and owner informed while your property manager makes the call on scope, spend and access, so jobs move without moving the decisions offshore.
Rent charges, arrears notices, contractor invoices and owner disbursement records are entered and reconciled in your platform, and ledgers are kept current. Arrears are picked up and flagged early rather than at statement time, so gaps are chased while they are small and the numbers stay reliable.
New leases, renewals, bond records and tenancy documents are prepared from your templates, filed correctly and kept complete. The team maintains an orderly document trail across the portfolio, so end-of-tenancy processes, audits and owner queries can be answered quickly without hunting for the current paperwork.
Monthly owner statements, portfolio summaries and arrears reports are compiled from your system and formatted to your standard, ready for your managers to review and send. The collation and formatting happen offshore, while the owner relationship and any commentary stay firmly with your team.
Property management runs on constant administration. Every tenancy generates a steady stream of communication, maintenance requests, rent records, lease paperwork and inspection scheduling, and the volume climbs with every property added to the portfolio. Unlike project work, none of it stops: it arrives daily and has to be handled to keep tenants and owners satisfied.
A local property administrator to absorb that load is not cheap. Once you add employer payroll taxes, superannuation or benefits, office space and equipment, a mid-level admin hire commonly costs $3,750 to $4,900 per month all-in before a single work order has been processed. For many agencies that cost sits awkwardly against thin management-fee margins.
Your team works your business hours from our Cebu IT Park office. Sitting on GMT+8, they line up with the Australian working day, with a night shift for US businesses.
| Monthly cost | |
|---|---|
| Property admin hire all-in | $3,750 to $4,900 |
| Plus Back Office offshore | From $1,350 |
| Monthly saving per person | $2,400 to $3,550 |
Includes employer payroll taxes, office and equipment for the local hire figure.
Tenant records and communication, maintenance request coordination, rent tracking and payment records, updating property management systems, lease documentation and property reports can all be handled by an offshore back-office team.
Your offshore team uses your existing systems via secure remote access. PropertyMe, Re-Leased, Buildium, AppFolio, MRI Software and similar platforms are all suitable for offshore delivery.
Offshore back-office staff through Plus Back Office start from $1,350 per person per month all-inclusive covering salary, office in Cebu IT Park, company-managed desktop, HR and payroll.
Your team works your business hours from our Cebu IT Park office. On GMT+8, the team overlaps Australian business hours through the day. US businesses run a night shift, standard across the Philippine BPO industry. Whatever your timezone, your team works a structured supervised office day from Cebu IT Park.
The best tasks to offshore first are the high-volume, repeatable ones: tenant communication admin, maintenance request logging, rent and invoice processing, lease and tenancy file management, inspection scheduling and owner reporting support. Physical inspections, tenant relationships and compliance sign-off stay with your local team.
Most property management roles are filled within 3 to 5 weeks of the discovery call, with a further one to two weeks for system access and onboarding. Most teams are fully operational within four to six weeks, working your business hours from our supervised Cebu IT Park office.
Book a discovery call to discuss your portfolio size and admin requirements.