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This page shows the back-office roles we recruit and place. Each role is filled with a dedicated, full-time employee working from our managed office in Cebu IT Park on a company-managed desktop, integrated into your existing systems and workflows.
Roles are not shared resources. Each team member works exclusively for one client during contracted hours.
How the work is delivered affects its quality. Here is what an office-based setup means for each type of work.
Client financial data requires controlled handling. Office-based delivery means work is done on company desktops within a secure network, not on personal devices. A supervised office also makes the review and quality checks that accounting work needs easier to run.
Admin reliability depends on consistent working patterns and accountability. Office-based staff work from a structured workplace, follow defined processes and have supervisors on hand. Output consistency is higher than with home-based arrangements where working conditions vary.
Customer-facing work needs clear standards and clear escalation routes. Office-based delivery gives you a structured environment where response quality and process compliance can be monitored and maintained. CRM data handling benefits from controlled access and careful handling of personal data.
High-volume data work needs accuracy and controlled access. Office-based teams work in a distraction-free environment with supervised quality checks. Sensitive data stays within the controlled office environment, not on personal devices in uncontrolled locations.
Each function below can be staffed as a standalone role or combined into a small team, working in your existing tools on your business hours from our Cebu office.
A dedicated admin assistant manages your inbox and calendar, prepares and formats documents, keeps records current and coordinates meetings, follow-ups and travel. All work happens in your existing tools on your business hours, so routine admin stops eating into founder and senior-staff time.
For businesses across all sectors this is delivered as our office administration outsourcing services.
Your offshore bookkeeper or accountant processes accounts payable and receivable, completes bank reconciliations and enters data into Xero, MYOB or QuickBooks. They raise and chase invoices, code supplier bills and prepare month-end journals, payroll data and working papers for review. Advisory work, review and compliance sign-off stay with your in-house team.
A CRM coordinator keeps your pipeline accurate with record updates, stage tracking, activity logging and duplicate clean-up. They standardise fields, update contact data and compile reports. Weekly data-quality checks help your sales team trust the numbers.
A coordinator schedules appointments and meetings across your team and clients, manages calendars and keeps follow-ups on track. They arrange multi-party meetings across timezones, send agendas and reminders, track action items to completion, manage room bookings and keep project trackers current, following your documented process.
A sales assistant supports outreach and appointment setting, builds and cleans prospect lists and personalises outreach sequences. They book and confirm appointments, log every touch in your CRM, nurture no-shows and follow-ups and prepare simple pipeline reports, so your reps stay focused on live conversations rather than admin.
Customer support staff handle email and chat enquiries, triage tickets by priority, draft template responses and resolve routine questions, flagging escalations to your team. They keep records updated in your helpdesk or CRM, track resolution times and handle basic social posting and simple marketing admin. Complex decisions stay with your in-house team.
Click any role for detailed information on responsibilities, qualifications and how the role integrates into your team. We staff these roles across multiple industries including accounting firms, logistics, property management and legal practices.
Handles accounts payable and receivable, reconciliations, management accounts preparation and financial reporting. Suitable for accounting firms and businesses needing structured finance support.
Best for: Accounting firms, businesses with complex financial reporting or high transaction volumes.
Manages transaction processing, bank reconciliations, data entry into Xero, MYOB or QuickBooks, and working papers preparation. Works within your chart of accounts and follows your review process.
Best for: Accounting practices, growing businesses needing accurate bookkeeping support without the cost of a local hire.
Handles calendar management, email administration, document preparation, scheduling coordination and general operational support. Integrates into your team communication tools and follows your SOPs.
Best for: Any business where coordinators and managers spend too much time on administrative tasks.
Supports payroll preparation, onboarding documentation, leave tracking, HR record management and compliance administration. Prepares data and schedules for your HR team to review and approve.
Best for: Businesses with regular payroll cycles and ongoing HR administration requirements.
Processes high volumes of structured data: invoice entry, database updates, form processing, record maintenance and data migration. Works to defined accuracy standards with quality checks built in.
Best for: Logistics companies, construction firms, healthcare businesses and any organisation with high daily data volumes.
Handles email and chat-based customer enquiries, ticket management, order support and service communications. Works within your defined escalation parameters and follows your response templates.
Best for: E-commerce, logistics, SaaS and service businesses with consistent inbound support volumes.
Manages CRM data entry, contact updates, pipeline maintenance, lead tracking and sales support administration. Keeps your CRM accurate and current so your team can focus on relationships and conversion.
Best for: Recruitment agencies, sales-led businesses and any organisation where CRM data quality is critical.
Appointment and meeting scheduling, internal coordination, follow-ups and calendar management. Keeps operations running on time.
Best for: Businesses where scheduling, coordination and follow-up management consume significant management time.
Email outreach, LinkedIn messaging, appointment setting, follow-up management and CRM tracking.
Best for: Sales-led businesses needing structured, consistent outbound and pipeline management support.
Most businesses start with two roles that address their most pressing back-office constraint. The minimum engagement is 2 staff, which makes it worth thinking about two roles that complement each other from the start.
Most starting roles are mid-level, not entry-level, with prior relevant experience.
If your accountants or partners are spending time on transaction processing, reconciliations or working papers, an offshore bookkeeper or accountant takes that volume off their desk.
If calendar management, email administration, scheduling and document preparation are consuming your local team, an offshore admin assistant creates immediate capacity.
For logistics, construction and any organisation with daily data processing, a dedicated data entry team handles volume reliably at a lower overhead than local staff.
Recruitment agencies, sales-led businesses and any organisation where pipeline data quality affects revenue benefit from a dedicated CRM coordinator keeping records current and complete.
We will assess where your highest-value offshore opportunity is and recommend the two starting roles most likely to deliver a clear return for your specific business.
The minimum engagement is 2 office-based staff.
The two roles do not need to be identical. Common pairings include bookkeeper and admin assistant, two accountants, or data entry and CRM coordinator. We can advise on the best combination for your business during the discovery call.
This depends on where your bottleneck is. If your accountants or partners are spending time on bookkeeping and transaction work, start with a bookkeeper. If admin is consuming your local team, start with an admin assistant. If you have high data volumes, start with a data entry team. The minimum engagement is 2 staff, so it is worth considering two complementary roles from the start.
Yes. Most clients build teams covering two or more functions. Common combinations include a bookkeeper and admin assistant, a data entry team and CRM coordinator, or two accountants covering different workflow stages.
All roles on this page are well-suited to office-based delivery. Finance roles benefit from security controls and supervised review. Admin and support roles benefit from consistent working conditions and accountability. Data roles benefit from controlled access and careful handling of personal data.
Your offshore team works in whatever systems you already use: Xero, MYOB, QuickBooks, Salesforce, HubSpot, your ATS, your ERP and your project management tools. We configure access on company-managed desktops before the team starts.
Yes. The minimum engagement is 2 office-based staff and they do not need to be in the same role. Many clients start with two complementary roles that address different parts of their back-office operation.
All roles are based in the Philippines. Your team works from our managed office in Cebu IT Park on company-managed desktops, aligned to your business hours.
The best starting role depends on where the constraint is in your business. Most growing businesses start with two roles that address their highest-priority back-office bottleneck; the minimum engagement is 2 staff, which makes two complementary roles the natural starting point.
If your accountants or partners are spending time on reconciliations, transaction processing or working papers, an offshore bookkeeper or accountant takes that volume off their desk.
If administrative tasks and data processing are consuming your local team, these two roles directly address those constraints.
If pipeline data quality affects revenue decisions, a dedicated CRM coordinator keeps your system accurate so your local team can focus on relationships and conversion.
If email and ticket-based enquiries are creating a backlog for your local team, offshore customer support staff working your business hours handle the volume.
Book a discovery call. We will assess your back-office requirements, recommend the best starting roles for your business and give you a clear all-in monthly cost.