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Medical and healthcare practices use office-based teams in Cebu IT Park, Philippines for scheduling admin, billing support, records management and patient administration. Clinical work stays with your clinicians. From $1,350 per person per month all-inclusive.
$1,350
Starting price all-inclusive
Philippines
Office-based delivery
2-4 Weeks
Time to hire
A dedicated medical admin assistant working your business hours takes scheduling, records upkeep and billing preparation off reception and nursing staff, so your clinical people spend their time with patients rather than paperwork.
In practice, the team covers the repeatable administration that keeps a clinic running. These are the tasks practices hand over first, all delivered by email and in your systems, never by phone.
Charges are captured and coded to your fee schedules, claims are prepared for submission, remittances are reconciled and rejected items are flagged and chased in writing. A biller in your team reviews and submits; determinations and clinical coding sign-off stay with your practice.
Appointments are booked, confirmed and rescheduled in your calendar, waitlists are worked, and recall and reminder cycles are run to your protocols. Contact is by email and message, so your front desk keeps control of the phones and the room.
Patient records are created and updated, referrals and results are filed to the correct chart, and your database is kept clean and searchable following your naming and consent rules, so the record stays complete for the clinicians who rely on it.
Eligibility and cover details are checked and entered ahead of appointments, authorisation paperwork is prepared, and mismatches are surfaced for your team to resolve, so billing runs into fewer avoidable rejections downstream.
Letters, referrals and reports are typed from templates and dictation, formatted to your house style and prepared for a clinician to check and sign, keeping outgoing correspondence consistent and prompt.
If you are researching a medical virtual assistant, the real question is where your patient data ends up. A home-based VA opens charts, billing screens and referral letters on their own laptop and home broadband, outside anyone's supervision.
Our model is different by design. The same work happens on company-managed desktops on a secure office network, behind biometric access, with a supervisor in the room and access limited to the records each person needs. The Philippines produces large numbers of healthcare-educated graduates, including nurses, many of whom build careers in healthcare administration, so the people doing this work already understand clinical terminology and the sensitivity of what they handle.
General practice and specialist rooms. Scheduling, recalls, records upkeep, referral admin and billing preparation handled behind the front desk so clinicians stay with patients.
Single and multi-chair dental practices. Appointment and recall management, treatment plan typing, insurance verification admin and patient record updates kept current.
Physiotherapy, psychology, chiropractic and similar providers. Diary coordination, session notes formatting, claim preparation support and database maintenance across your caseload.
Billing and revenue teams serving multiple practices. Claim preparation support, coding data entry, rejection follow-up admin and reconciliation entry at volume.
Every staff member signs a confidentiality agreement inside their employment contract. Your medical admin team works on company-managed desktops in our controlled Cebu IT Park office, with access to patient records set by role and approved by you.
Because delivery is office-based, the safeguards are physical as well as technical. Desktops sit on a secure network with VPN, 2FA and full disk encryption, personal devices are barred from the work, and the office runs biometric entry and CCTV. Permissions are scoped to the exact records and systems your practice approves, and a data processing agreement is available on request. This describes the security controls in place; it is not advice on your health data obligations, such as HIPAA in the United States.
| Cost element | Local hire | Plus Back Office |
|---|---|---|
| Base salary | $4,000 to $6,000/mo | Included |
| Payroll taxes and benefits | $600 to $900/mo | None |
| Workspace and equipment | $400 to $700/mo | Included |
| HR, payroll and admin | $200 to $400/mo | Included |
| Total | $5,200 to $8,000/mo | From $1,350/mo |
Note: local hire figures are illustrative for practices in Australia and the United States.
Appointment scheduling, patient records data entry, medical billing and claim preparation support, insurance verification admin, referral and recall processing, and clinic correspondence typing are all suitable for an office-based team. Clinical care, diagnosis, prescribing and any licensed work stay with your practice.
A medical virtual assistant usually works alone from home on a personal device and network. Your Plus Back Office team works from our managed Cebu IT Park office on company-managed desktops behind biometric access, with on-site supervisors and role-based system access, so patient data stays inside a controlled environment.
Staff sign confidentiality agreements in their employment contracts and work on company-managed desktops with VPN, 2FA, disk encryption and role-based access, and a data processing agreement is available. Your practice decides which systems and records the team can reach. This describes the security controls in place; it is not advice on your health data obligations, such as HIPAA in the United States.
Yes. Your team works inside your existing practice management, scheduling and billing systems through access you grant and control, configured on company-managed desktops. We set up permissions to match the tasks each person handles and nothing more.
Office-based medical admin staff start from $1,350 per person per month all-inclusive. That covers salary, the Cebu IT Park office, a company-managed desktop, HR and payroll. There are no hidden costs and no separate salary transfer to arrange.
Your medical admin team is employed in the Philippines and works from our managed office in Cebu IT Park on company-managed desktops with on-site supervision. Staff are not home-based or freelance.
Book a discovery call to talk through your practice workflows and get an exact monthly cost for the admin roles you need covered.