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Office-based offshore logistics back-office teams in Cebu IT Park, Philippines. Your team handles shipment tracking, documentation, billing data entry and carrier coordination on your business hours. From $1,350 per month all-inclusive.
Your TMS
Tracking, PODs and billing inside your freight systems
Supervised Shifts
Consistent daily output for time-sensitive admin
3-5 Weeks
Typical time to hire your logistics admin team
A dedicated offshore logistics team runs the documentation, tracking and billing admin behind your freight operation. Working in your TMS and by email, they keep consignments, paperwork and invoices moving through the day, so your operators stay focused on carriers, customers and the exceptions that genuinely need a local decision.
These are the process-driven functions that generate constant volume and rarely need a local judgement call. See also the data entry roles and customer support roles we staff.
Consignment milestones are monitored across carrier portals and your TMS, statuses are updated against every shipment, and exceptions are flagged to your operators as they surface. Regular status reports are compiled and circulated so your customers and your team can see exactly where each load sits through the working day.
Proof-of-delivery documents are requested from carriers and drivers, chased until they arrive, checked against the consignment and filed to the correct record. Missing or disputed proofs are surfaced early rather than at month-end, so invoicing and any claims are never held up waiting on paperwork.
Consignment notes, manifests, customs paperwork and shipping documents are prepared from your templates and checked for completeness before they go out. The team assembles and formats the documentation accurately, while the customs and regulatory decisions on each shipment stay with your licensed staff.
Freight charges and carrier invoices are entered and reconciled, billing is prepared in line with your rate agreements, and rate sheets are maintained and updated as carrier pricing moves. Quotes and invoices then draw on current figures, which cuts the disputes that come from stale rates.
Bookings, consignment records and reference data are keyed into your TMS and freight systems, and KPI and performance reporting is compiled from them to your format. Your managers get the numbers ready to review without pulling operators off live shipments to build spreadsheets.
Logistics and freight generate a heavy back-office load. Shipments generate documentation, billing, tracking activity and communication across every leg of every move. Managing this volume with local admin staff is expensive and difficult to scale.
High
Every shipment generates documentation, tracking updates, billing entries and customer communications. For a freight forwarder handling 50 to 200 shipments per day, the back-office volume is substantial and largely repetitive. Much of it does not require local market knowledge or relationship management.
$4,500
A locally based logistics admin or operations support role costs $3,400 to $4,500 per month all-in including payroll taxes, office and equipment overhead. An equivalent offshore team member from Cebu IT Park starts from $1,350 per month, all-inclusive.
Risk
Documentation errors, missed POD chasing and billing inaccuracies create delays, disputes and customer service issues. When admin staff are overloaded, error rates rise. An appropriately sized offshore team with clear SOPs and focused workloads reduces this risk.
Peaks
Chinese New Year, year-end and Q4 peaks create temporary volume spikes. Hiring locally for peaks is impractical. An offshore team that understands your systems and processes can absorb higher volumes during peak periods without the cost and disruption of temporary local recruitment.
The offshore logistics admin team operates as a direct extension of your operations, working the same hours and communicating in real time.
GMT+8 gives Australian operations same-day overlap and US operations night-shift cover, a long-standing pattern in the Philippine BPO industry.
Your offshore team accesses your systems from company-managed desktops via secure VPN and 2FA. Whether you use CargoWise, Descartes, a proprietary TMS or a combination of systems, we configure access before the team starts. They operate in your systems with appropriate role-based permissions.
Your offshore team follows documented process guides for each task type. Clear inputs, defined steps and specified outputs reduce errors and make quality review straightforward. We help you document core workflows during the setup phase if they are not already written down.
Your team works from our managed office in Cebu IT Park with on-site supervision and verified attendance. Not home-based staff with variable availability. A professional environment with consistent working hours and controlled output quality.
Here is an example of how a freight forwarder might structure a 3-person offshore admin team in Cebu IT Park, all working your business hours.
Person 1
Person 2
Person 3
Total monthly cost for this 3-person team: from $4,050 per month all-inclusive, versus $11,250 to $13,500 for equivalent local headcount.
Your team works on company-managed desktops in our secure Cebu IT Park office. Enterprise network, VPN, 2FA, disk encryption and biometric access are standard.
One all-inclusive monthly fee per team member. Salary, office, desktops, HR, payroll and compliance all included. No hidden costs. One USD invoice per month.
$1,350
Starting from
Per team member per month
2 staff
Minimum
Office-based, full-time
All-in
One invoice
No hidden costs
Full cost comparison: local hire vs offshore logistics admin team.
Yes. Your offshore team accesses your TMS, freight management platform, CargoWise, Descartes or any other logistics system from company-managed desktops via secure VPN and 2FA. We configure system access before your team member starts.
Your offshore team works your business hours, so there is no timezone delay. For time-sensitive updates, your team can communicate directly via Slack, Teams or WhatsApp throughout the day. Genuine escalations that require operational judgement are handled by your operations team.
Your offshore team is set up to handle routine admin and follow defined escalation paths for exceptions. If a situation requires operational judgement or a client relationship decision, the defined process is to flag it to the operations lead immediately.
Training happens during the onboarding period, which typically spans the first 2 to 3 weeks. We help you document your core workflows as part of the setup process. Your operations lead runs initial training sessions via video call.
We source candidates with relevant experience in logistics administration, freight documentation, data entry or operations support roles. Many have prior experience in BPO firms supporting international freight and logistics companies.
Most logistics admin roles are filled within 3 to 5 weeks of the discovery call. IT setup, system access configuration and onboarding takes a further 1 to 2 weeks. You can expect your offshore logistics admin team to be fully operational within 4 to 5 weeks.
Your logistics admin team is employed in the Philippines and works from our managed Cebu IT Park office, aligned to your business hours for same-day documentation and tracking.
Book a 30-minute discovery call. We will assess your logistics operations, identify which admin tasks to offshore first, and give you a clear all-in price for a Cebu IT Park team.