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Brokers, MGAs, TPAs and claims administrators use office-based teams in Cebu IT Park, Philippines for claims admin, policy administration and policyholder servicing. Licensed decisions stay with your firm. From $1,350 per person per month all-inclusive.
$1,350
Starting price all-inclusive
Philippines
Office-based delivery
2-4 Weeks
Time to hire
A dedicated insurance admin assistant working your business hours takes claims setup, policy processing and servicing off your producers and adjusters, so licensed staff spend their time on decisions and relationships rather than data entry.
The team owns the process-driven administration that sits behind every policy and claim. These are the tasks insurance firms delegate first, all handled in writing and inside your systems, never as phone intake.
New loss notifications received by form or email are logged, claim files are opened and populated, and reference data is entered against your workflow. This is processing and setup, not phone intake; reserving and settlement authority remain with your licensed adjusters.
Missing forms, photos, invoices and third-party paperwork are requested and chased in writing, receipts are recorded against the file, and outstanding items are surfaced so your adjusters see a clean, current position on every open claim.
Endorsements, renewals, cancellations and reinstatements are prepared and keyed to your rules, and certificates of insurance are produced and issued from your templates, keeping the book accurate without pulling on producer time.
Submissions are logged, loss runs are collated, submission summaries are drafted and underwriting data is entered so your underwriters open each risk with the file already assembled. Pricing, appetite and bind decisions stay with them.
Routine policyholder queries are answered by email and chat, mid-term changes are actioned, and billing entries and commission records are reconciled, so servicing stays responsive while regulated advice is escalated to your licensed staff.
Retail and commercial brokerages. Policy administration, certificate processing, renewal preparation and policyholder servicing kept moving so producers stay in front of clients.
Managing general agents and delegated authorities. Submission logging, loss run collation, underwriting data entry and bordereaux support behind your underwriters.
Third-party administrators and claims teams. New loss notification setup, document chase, file maintenance and status updates, with decisions left to your adjusters.
Insurer operations teams. Policy issuance admin, endorsement processing, billing entry and reconciliation handled at volume to consistent, supervised standards.
Your team works inside your own policy and claims systems, from agency management platforms to carrier portals, through role-based access you grant and control, so the work happens in your environment without naming any vendor as a partner.
Every staff member signs a confidentiality agreement inside their employment contract. Your insurance team works on company-managed desktops in our controlled Cebu IT Park office, with access to policy and claims records set by role and approved by your firm.
Because delivery is office-based, the controls are physical alongside the technical ones. Desktops run on a secure network with VPN, 2FA and full disk encryption, personal devices are kept out of the work, and the office uses biometric entry and CCTV. Access is scoped to the systems and records your firm approves, and a data processing agreement is available where you need one. This describes the security controls in place; it is not advice on your insurance data security obligations.
| Cost element | Local hire | Plus Back Office |
|---|---|---|
| Local salary | $4,000 to $6,000/mo | Included |
| Employer on-costs | $600 to $900/mo | None |
| Office and IT setup | $400 to $700/mo | Included |
| HR and payroll management | $200 to $400/mo | Included |
| Total | $5,200 to $8,000/mo | From $1,350/mo |
Note: local hire ranges are illustrative for insurance firms in Australia and the United States.
Claims intake and FNOL data entry support, document chasing, policy administration such as endorsements and renewals, certificates of insurance, assistant underwriting support, policyholder servicing by email and chat, and billing and commission entry are all handled by an office-based team. Licensed decisions and settlement authority stay with your firm.
Yes, on the processing and setup side. The team logs new loss notifications, opens and populates claim files, gathers and chases supporting documents and keeps records current. Claims determinations, reserving and settlement authority remain with your licensed adjusters. No first notice of loss is taken by phone.
Yes. The team works inside your own agency management platform and carrier or claims systems through role-based access you grant and control, configured on company-managed desktops. Permissions are scoped to the tasks each person handles, and your firm decides what they can see and change.
Staff sign confidentiality agreements in their contracts and work on company-managed desktops with VPN, 2FA, disk encryption and role-based access, inside our Cebu IT Park office with biometric entry and CCTV. A data processing agreement is available. This describes the security controls in place; it is not advice on your insurance data security obligations.
Office-based insurance admin staff start from $1,350 per person per month all-inclusive. That covers salary, the Cebu IT Park office, a company-managed desktop, HR and payroll, billed as one monthly invoice with no separate salary transfer to manage.
Your insurance back-office team is employed in the Philippines and works from our managed office in Cebu IT Park on company-managed desktops with on-site supervision. Staff are not home-based or freelance.
Book a discovery call to walk through your claims and policy workflows and get an exact monthly cost for the back-office roles you need.